Frequently Asked Questions

Frequently Asked Questions

We primarily serve the Indianapolis area and surrounding regions, including transportation to and from the airport.

We offer luxurious and comfortable vehicles for our transportation services.

You can make a reservation by calling our office at 765-315-6780.

Our office hours are from 9 AM to 6 PM, Monday through Friday. However, our transportation services are available 24/7 by appointment.

Yes, we offer transportation services for special events, including weddings, corporate events, and other special occasions.

Our rates vary based on the distance and duration of the trip. Please contact us at 765-315-6780 for a detailed quote.

Additional fees may include tolls, parking, and wait time. These will be clearly outlined in your quote.

We offer both flat rates and hourly rates depending on the nature of the trip.

We accept cash, major credit cards, and electronic payment options.

A deposit may be required for long-distance or special event bookings.

Yes, all our drivers are licensed and insured to ensure your safety.

We follow all recommended safety protocols, including regular sanitization of the vehicle, mandatory masks for drivers, and availability of hand sanitizer for passengers.

In case of an emergency or accident, our drivers are trained to handle the situation promptly and efficiently. We also have insurance coverage for such incidents.

Yes, you can find reviews and testimonials on our website and social media pages.

We monitor flight arrivals and adjust the pickup time accordingly without additional charges for reasonable delays.

Yes, photos of our vehicles are available on our website and social media pages.

Our vehicles are not currently equipped with Wi-Fi.

Yes, we can provide child safety seats upon request.

Our vehicles include amenities such as bottled water, snacks, and charging ports.

We have a selection of comfortable and luxurious vehicles. Please contact us for specific requests.

We recommend booking at least 24 hours in advance to ensure availability.

Cancellations made more than 24 hours in advance are fully refundable. Cancellations made within 24 hours may incur a fee.

Yes, you can make changes to your reservation up to 24 hours before your scheduled pick-up time.

We try to accommodate last-minute bookings based on availability.

We can accommodate certain special needs and requests. Please contact us to discuss your specific requirements.

Yes, we offer meet and greet services at the airport.

Yes, you can request a preferred driver at the time of booking.

Yes, our drivers are happy to assist with your luggage.

You can contact the driver directly through the phone number provided in your booking confirmation.

Yes, you will receive a confirmation via email or text message after booking.

We will notify you via phone call, email, or text message if there are any changes or issues with your booking.

We offer discounts for repeat customers and special promotions periodically. Please inquire about current offers.

Please contact us at 765-315-6780 for information on current promotions and special offers.

Pets are allowed in our vehicle with prior notification. Additional cleaning fees may apply.

Yes, we provide receipts and invoices upon request.

Please contact us immediately if you leave something in the vehicle. We will make arrangements to return your item as soon as possible.